Service is a distinct function that sets Pro Systems apart from other companies.  Our professional staff of system engineers, computer programmers, application technicians and computer technicians are experts in their fields.  If a problem should arise, the Pro Systems support team responds quickly.  The support team provides operating systems and application software support, custom programming, training, system integration, and product enhancements.  The technical team provides hardware installation and repair.  The Pro Systems support team focuses daily on customer support requirements and manages these with a computerized support tracking system.  Time spent and resolutions of issues are fully recorded.  Report results are reviewed weekly with a Pro Systems management team.

Services

                 Pro Systems Pro Systems includes a complete installation support package with your system.  This includes phone support, on-site support, web seminars and person-to-person training to insure that new users are well trained and have the ability to get questions answered during the crucial implementation period.  Pro Systems help desk provides answers to all of your application questions and out technical support group can help you with any problems you have with your system. 

Software Support

                 We offer complete network support with Pro Systems ProMate Complete Technical Support Plan, including network analysis and design as well as installation.  Our staff is fully trained and experienced in working with Microsoft, UNIX, and other networks, including wireless.  We can trouble shoot network problems and install routers or firewalls to protect your network.  We also offer a network security audit to insure protection of your corporate data. 

Network Support

                 From installation through repair, Pro Systems can help your network run smoothly.  We offer preventative maintenance services such as printer cleaning and hardware upgrades as well as computer and printer repair services.  Pro Systems provides hardware support for walk in customers or on a time and materials basis, or under our ProMate Hardware Support Agreement.

Hardware Support

 

Þ Web Page Design and Implementation

Þ EDI Information Processing

Þ Wiring

Þ Printer Cartridge and Ribbon Supply

Þ Backup Tape Supply

Other Services

Business Solutions … Unsurpassed Support